Once you decide which medical alert device is best for you, a medical alert service that will monitor your alert system will need to be chosen. Since there are several monitoring services and packages available it is important research the differences between them. The best choice of medical alert services for you depends on your personal situation, needs and budget. Before choosing a service, ask yourself a few questions.
- Is the call center outsourced or a subcontracted–or does the equipment supplier own it?
- Does the call center handle other types of emergency calls besides medical emergencies (home alarms, etc)?
- Who trains the phone operators and are they certified?
- What are the hours of operation for the call center?
- Does the call center ensure 100% up-time?
- Are calls answered by a live operator? If not, in what circumstances would a call go to voicemail?
- How does the call center handle your confidential personal medical information?
Other considerations:
- Cost: There are two costs incurred with medical alert services- the initial equipment costs and the monthly monitoring fees. Some companies also charge installation and activation fees. The monthly monitoring fee will be the largest cost over time. Be sure to ask about payment options and contractual terms and commitments.
- Warranty/Service: When comparing medical alert service companies, be sure to clarify the refund policy, in case you are dissatisfied with the service. Also, find out how the transmitter and base unit are serviced and maintained. Lastly, ask how these units are replaced in the event they are lost or broken.
